Security & Fraud Prevention

Your financial safety is our highest priority. Learn how we safeguard your accounts and discover proactive steps you can take to stay secure online.

How We Protect Your Accounts

We deploy bank-grade infrastructure and multi-layered encryption to ensure your personal data and funds remain secure.

256-Bit SSL Encryption

All data transmitted between your device and our online banking portal is fully encrypted using advanced cryptographic protocols, preventing interception.

Biometric & 2FA Authentication

We use Two-Factor Authentication (2FA) and biometric login verification (FaceID / Fingerprint) to confirm your identity before authorizing transactions.

24/7 AI Fraud Monitoring

Our intelligent fraud detection systems analyze transaction patterns in real-time to spot anomalies and immediately flag unauthorized access attempts.

Recognizing Common Scams

Fraudsters are constantly evolving their tactics. Stay vigilant against these prevalent types of financial crime.

Phishing & Smishing

Fake SMS & Email Alerts

Fraudsters send fraudulent text messages or emails claiming your account is locked, urging you to click a malicious link and enter your credentials.

We will never ask for your full password or PIN via text or email.

Imposter Scam

Bogus Bank & Police Calls

Scammers impersonate building society staff, the police, or HMRC, claiming your account is at risk and telling you to transfer funds to a "safe account."

Hang up immediately and call us back using the official number on your card.

Purchase Fraud

Too-Good-To-Be-True Deals

Online listings offering luxury goods, vehicles, or high-yield investments at rock-bottom prices, requiring payment via bank transfer.

Always use secure payment methods and verify the seller before sending funds.

Frequently Asked Security Questions

Find answers to common queries regarding account security and safe digital banking practices.

Do not click any links, open attachments, or reply with personal details. Forward suspicious emails to report@phishing.gov.uk and text messages to 7726. If you interacted with the link, contact our security team immediately.

Use a combination of upper and lower-case letters, numbers, and special characters, making it at least 12 characters long. Avoid using easily guessable information such as your date of birth, pet names, or sequential digits. Never reuse passwords across multiple websites.

Yes. Leicester Building Society is covered by the Financial Services Compensation Scheme (FSCS). Eligible deposits are protected up to £85,000 per eligible person.

2FA adds an extra layer of security by requiring two distinct forms of identification to verify your identity (e.g., your password plus a one-time passcode sent to your registered mobile device). This ensures that even if someone discovers your password, they cannot access your account.